Shipment & Delivery Policy – MOMO Gioielleria
1. Introduction
At MOMO Gioielleria, we are committed to providing a smooth and secure shopping experience with reliable delivery services. This Shipment & Delivery Policy explains our shipping options, delivery times, costs, and procedures to ensure your order arrives safely and on time.
2. Shipping Destinations
We offer shipping to Italy, European Union countries, and most international destinations. If your country is not available at checkout, please contact our customer support team at:
📩 [email protected] to check for special arrangements.
3. Shipping Methods & Estimated Delivery Times
We use trusted couriers to ensure timely delivery. Estimated shipping times are as follows:
| Destination | Estimated Delivery Time |
|---|---|
| Within Italy | 3-5 business days |
| Within the European Union | 4-7 business days |
| Outside the European Union | 5-9 business days |
Delivery times may vary due to customs clearance, public holidays, or unforeseen delays.
4. Shipping Costs
Shipping costs depend on the destination, package weight, and selected courier service. The final shipping fee will be calculated at checkout.
🚫 We do not offer free or express shipping at this time.
If you need more information about shipping costs to your country, please contact us at:
📩 [email protected]
5. Order Processing Time
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once shipped, you will receive an email with tracking details.
6. Order Tracking
Once your order is shipped, you will receive a tracking number via email, allowing you to track the package on the courier's website.
If you do not receive tracking information, please contact our customer support team.
7. Customs, Duties, and Taxes
For orders outside the European Union, customs duties and import taxes may apply depending on your country’s regulations. These fees are the responsibility of the customer and are not included in the total order price at checkout.
We recommend checking with your local customs office for more details before placing an order.
8. Delivery Delays
While we strive to deliver orders on time, delays may occur due to:
- Customs clearance procedures
- Unforeseen weather conditions
- Public holidays or courier service delays
If your order is delayed beyond the estimated delivery time, please contact us at:
📩 [email protected]
9. Damaged Packages Upon Delivery
If your package arrives damaged, do not accept the delivery and request the courier to return it to us.
Please inform us immediately by emailing [email protected] and attach photos of the damaged package.
If the damaged package is accepted without prior notification, we may not be able to offer compensation or a replacement.
10. Changing Shipping Details
If you need to modify your shipping address after placing an order, please contact us within 12 hours of order confirmation. Address modifications may not be possible once the package has been shipped.
11. Contact Us
For any shipping-related inquiries, feel free to contact us:
📩 Email: [email protected]
🌍 Website: www.momo-g.com